Conversation Two
M: Thank you for calling the South Avenue Department Store. How can I be assistant to you today?
W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did but for a much lower price.
M: Yes. Our annual anniversary sales started on Monday. We do offer price adjustments for seven days of purchase to ensure our customers’ satisfaction. You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference if you wish. Otherwise, we can send a gift card by mail if you prefer.
W: Crediting my account will be wonderful. Thank you. Now, you’ve mentioned that there is a sale going on. I do remember a dress I quietly like when I was in the shop on Sunday. Is it on offer as well.
M: Yes, ma’am. All the new arrivals are 15-20% off. In addition to the sale, we are running a promotion for complementary tailoring if needed
W: That’s good news. The dress really caught my eye but I did have some concerns about the length. How long will your alteration take?
M: Our tailoring department guarantees alteration to be completed within five working days. If you like, I can send a size for you. If you are able to come this afternoon, you can give your name to the sales manager. And they will be able to assist you.
5: What do we learn about the Sax Department Store?
6: What did the man say about Sax Department Store’s offers?
7: What did the woman want the store to do to address the price difference?
8:What is the service Sax department store offers in addition to the promotion sale？
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