Managers must become proficient cross-cultural communicators if they wish to succeed in today’s global environment. Culture consists of the values, attitudes, and __1__ in a given group of most of the people most of the time. __2__ communication is communication in a management __3__ to achieve a __4__ result (writing a memo, interviewing an applicant, running a meeting, preparing a presentation). If you are working in a different culture, you may have to reconsider your communication __5__ and evaluate its __6__ . A realistic __7__ in one culture may not be so in another. One way to __8__ what might be realistic is to analyze __9__ psychologists call the “locus of control.” People in some cultures __10__ believe in “ __11__ control” over destiny--that is, that people can control events themselves. People in other cultures believe in “external control” over destiny--that is, events are __12__ and uncontrollable. What __13__ an appropriate time frame in one culture may not be achievable in another. It all depends on the culture’s __14__ of time. In some cultures, timetables are exact and __15__ . Examples of such cultures include Germany and Switzerland. Other cultures have more relative and __16__ attitudes toward time; one may be kept waiting; projects may __17__ more slowly. Examples here are Latin and African countries. An __18__ in Cameroon tells of a meeting scheduled for 9:00a.m. in Yaounde. People began to arrive at 1:00 p.m. __19__ , however, when the last person __20__ at 2:00 p.m., the other Cameroonians admonished him for being later.
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